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The Lambs -
U16/U18 National

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Delivery & Returns


Returns - Please see Terms & Conditions for full details.

To complete the Returns form we suggest you copy and paste the following form to your  eMail program.

We also request you email the completed form to returns@grays-int.co.uk and put a printed copy with the returned goods.

Goods can only be processed for credit if the goods are returned with a completed Returns form.

We do not send replacement goods. If you require replacement product, please re-order on the webshop.

 

Unwanted goods

  • Unwanted or incorrectly ordered goods must be returned to Gilbert Rugby within 14 days (unless other returns period offered at purchase) of receipt in as received packaged condition to be valid for full refund or exchange.

 

Mispicked/wrongly delivered items and faulty goods

If we have delivered the incorrect goods or you believe the item you have received to be faulty then collection can be arranged, please mark the collection box in the form and input the required collection date.

  • Please allow 2 working days between submitting the form and the collection date.
  • Collections can only take place Monday to Friday.
  • Unfortunately we cannot specify a time on the day.
  • The Goods must be handed to the courier (e.g. they cannot be left in a porch or behind a bin).
  • The returns address below must be visible on the package.

 

If collection is not possible, you can return goods yourself with the returns form. We will credit reasonable postage costs for incorrectly picked/delivered items and faulty returns (once verified). This does not include express/premium courier/postage services (e.g Royal Mail Special Delivery)

 

The good(s) need to be returned to the following address:

Gilbert Rugby
Club Shop Returns,
Station Road,
Robertsbridge,
East Sussex,
TN32 5DH,
UK

Gilbert Rugby

Gilbert Rugby Returns Form

CUSTOMER DETAILS

Name:  
House Number and Street:  
Town:  
County:  
Post Code:  
Country:  
Contact Email (As used for order):  
Contact Phone Number:  

RETURNS FROM ORDER 
Club   The Lambs - U16/U18 National
Order Number  WP

RETURNS REASON CODES

A, B or C to be inserted into return reason code box for each item returned
A - Goods not ordered/picking error
B - Goods no longer required/customer order error
C - Faulty Product
Items ReturnedReason Returned
1.    
2.    
3.   
4.    
5.    

Is a Collection Required?   Collection Date (Mon-Fri only)  
If collection address is different from contact details, please fill in below:
Name:  
House Number and Street:  
Town:  
County:  
Post Code:  
Country:  
Goods not collected, please refund postage of: £  

Postage refunds and collection service only apply for fault codes A and C, please ensure you have read our returns procedure, policy information and terms & conditions on the website


Delivery Costs

For orders under 1kg and less than £ 50 : ROYAL 1st Class £ 4.99

For orders over £ 50 : DHL £ 4.99

Orders greater than £ 100.00 is free.


Gilbert Rugby
Club Shop Returns
Station Road
Robertsbridge
East Sussex
TN32 5DH
UK